Money Worries

Advice and Support when you need it.

Problems making a loan payment

It’s important that you get in touch with us as soon as you know that you might have difficulty making a loan payment. Our Member Solutions team will be able to discuss your circumstances in a sympathetic manner and assess your options for repayment. Member solutions can be contacted by phone on 0114 243 8460 or by email at: [email protected]

Payment Portal

If you need to pay off arrears on your loan sign up to our online Payment Portal and manage your payments effortlessly, 24/7 365 days per year. Using the portal you can:

  • Make a payment instantly using ‘Quickpay’
  • Set up a flexible payment plan that fits your budget and lifestyle – choose from weekly or monthly payments
  • Get instant access to your account details and view online anytime, anywhere. 

To sign up to the portal go to: https://transaveuk.myselfserv.co.uk/

Benefits Checker

Just because you are in work doesn’t mean that you’re automatically excluded from claiming benefits. In fact, government figures show that up to seven-and-a-half million households in the UK are missing out on around £15 billion a year of means-tested benefits. So, if you’re in need of support it’s well worth checking what might be available. Use our free Benefits Calculator to find out what you could claim. By entering a few anonymous details about your situation, you’ll get a free and impartial assessment of all the benefits and tax credits you are entitled to and what you have to do to claim them.

Managing debt

If you’re really struggling with your finances, for example you’re permanently overdrawn or can’t pay off priority debts such as council tax without using credit, then you may need to talk to a debt advisor. Please make sure you don’t contact debt companies who are only out to make money from your predicament. Instead, there are reputable agencies which help people in financial difficulties. These include:

Got a question?

Check out our most popular Frequently Asked Questions about Money Worries below.

No, speaking to us will not impact your credit score in any way.

No, we want to support our members so don’t charge for missed payments. However, missing payments may still mean that you pay more over your loan term, so please get in touch as soon as possible.

Firstly, don’t panic. Simply get in touch as soon as possible if you’re concerned about making your payments. We’ll always work with you to understand your circumstances and find the best solution.

Get in touch as soon as possible and we’ll work with you to better understand your circumstances and find an affordable solution. Our Member Solutions team can be contacted on 0114 243 8460 or by email at: [email protected]

We hope it doesn’t get to that, but if it does, we’ll attempt to contact you as soon as we see payments are being missed to chat through your options. If we’re unable to reach you, we’ll have to consider bringing legal proceedings as a last resort. We’ll notify you well in advance of any legal proceedings starting though and will always aim to work with you to find an alternative solution where possible.