Member Solutions Administrator
JOB TITLE: Member Solutions Administrator
LOCATION: Sheffield
SALARY: £25,000.00 per annum
RESPONSIBLE TO: Member Solutions Manager
RESPONSIBLE FOR: Not Applicable
RELATIONSHIPS INSIDE THE ORGANISATION: Finance Personnel, Transave members, Transave Operators
RELATIONSHIPS OUTSIDE THE ORGANISATION: Payroll departments, TransUnion, External Debt agencies, Transave members, Quad, Progress systems and any other appropriate organisations or individuals
MAIN PURPOSE OF JOB: To assist the Member Solutions team to maintain a robust approach to bad debt.
LIMITS OF AUTHORITY: As specified by Member Solutions Manager
QUALIFICATIONS, EXPERIENCE & TRAINING:
- Good standard of education and experience in administrative procedures.
- IT literate especially in Excel.
- Excellent telephone manner.
- Good written and communication skills.
- Must be able to cope under pressure and work on own initiative.
- Can adapt and deal with changing technology.
RESPONSIBILITIES/DUTIES/TASKS/ACTIVITIES:
- Managing existing Direct Debits including Go Cardless reports
- Dealing with emails and post daily
- Monitoring arrears and assisting with their collection
- Liaising with appropriate agencies such as Wilkin Chapman & HCEO’s.
- Monitoring bad debt accounts including communication with individuals, agencies, and courts.
- Maintaining accounts in Progress ensuring detailed notes are input when any action has been taken or when information has been received e.g., lists, letters, phone calls, post & emails
- Liaising with wages & personnel departments in respect of payroll deductions
- Assist the Admin team during busy periods
- Any other tasks or duties deemed appropriate by the CEO / Board
